Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and GigaNet IT ("Company," "we," "us," or "our"), governing your access to and use of the Nadira platform, including its mobile application, web interface, and related services (collectively, the "Service").

GigaNet IT maintains the Nadira website and the Nadira mobile application (together, the "Site"). All bookings and payments made through the Site are made with GigaNet IT. Subscriptions to the Nadira platform are arranged directly with GigaNet IT outside of the mobile application; no purchases are offered or made within the mobile application.

You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the business you represent.

The Service

Nadira is a business management Software-as-a-Service (SaaS) platform designed for:

• Freelancer management: Client management, invoicing, project tracking, and payment collection.
• Gym & fitness studio management: Member management, class scheduling, subscription billing, and trainer coordination.
• Service businesses: Appointment booking, client records, and business analytics.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.

Accounts & Registration

Account Creation

To use Nadira, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Account Responsibilities

• You must notify us immediately of any unauthorised use of your account at support@nadira.app.
• You may not share your account credentials with third parties or use another user's account without permission.
• You are responsible for all data entered into the platform under your account, including client records you manage.
• The User is responsible for maintaining the confidentiality of his account and password, and for restricting access to the device on which the Service is used. You accept responsibility for all activities that occur under your account.
• One account per individual or business entity unless agreed otherwise in writing.

Account Verification

We may require identity or business verification at any time. Failure to provide requested documentation may result in account suspension.

Subscriptions & Payments

Plans & Pricing

Nadira offers both free and paid subscription plans. Paid plans are billed on a monthly or annual cycle as selected at sign-up. Current pricing is displayed on our website and within the application.

Free Trial

New accounts may be eligible for a 30-day free trial of paid features. At the end of the trial period, continued use requires a paid subscription. We reserve the right to modify or end trial offers at any time.

Billing & Renewal

• Subscriptions auto-renew at the end of each billing cycle unless cancelled before the renewal date.
• Payment is processed through our licensed, PCI-DSS compliant payment gateway partners and acquiring banks.
• You authorise us to charge the payment method on file for recurring subscription fees.
• All fees are stated in the applicable currency and are exclusive of applicable taxes unless stated otherwise.

Refunds & Cancellation

Our full refund and cancellation terms are set out in Refund Policy and Cancellation Policy below.

Accepted Cards, Pricing & Currency

Visa or MasterCard debit and credit cards in AED will be accepted for payment. We do not accept cash, cheque or cryptocurrency for subscription fees.

The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card currency. Where your card is denominated in a currency other than AED, your issuing bank may apply its own conversion rate and foreign exchange fees, over which we have no control.

All plan prices and a description of what each plan includes are published on our website and inside the application before you confirm any purchase. Prices are inclusive of VAT where applicable and are confirmed on screen before payment is taken.

Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

The confirmation email is sent to the email address registered on your Nadira account and contains the transaction reference, the amount and currency charged, the date of the transaction, and a description of the service purchased. A copy of the same confirmation is also shown in your account under Billing, and an in-app notification is raised at the time the payment is authorised.

If you have not received a confirmation within 24 hours of a payment, please check your spam folder and then contact billing@nadira.app so we can investigate and re-send it.

Refund Policy

We want you to be satisfied with the Service. The following terms set out when a refund is available and how it will be paid.

When a refund is available

• A subscription cancelled within 24 hours of the charge, where the paid features have not been substantially used, is refunded in full.
• A duplicate charge, an incorrect amount, or a charge you did not authorise is refunded in full once verified.
• A charge taken after a valid cancellation was submitted is refunded in full.
• Any refund required by applicable law will be honoured.

When a refund is not available

• Subscription periods that have already been used in full, other than where required by law.
• Accounts terminated by us for breach of these Terms or for fraudulent or abusive activity.
• Fees charged by your own bank, such as foreign exchange or cross-border fees.

How refunds are paid

We cannot refund to a different card, bank account or payment method than the one originally used. To request a refund, email billing@nadira.app with your account email and the transaction reference. We acknowledge every request within two business days.

Cancellation Policy

Customers can cancel their order or requested services within 24 hours. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

How to cancel

• Cancel from your account settings under Billing, or email billing@nadira.app from your registered email address.
• Cancellations submitted within 24 hours of the charge are refunded in full, as set out in the Refund Policy above.
• Cancellations submitted after 24 hours take effect at the end of the current billing period. You keep access to paid features until that date, and no further charges are taken.
• Auto-renewal must be cancelled before the renewal date to avoid the next charge.

Cancelling your subscription does not delete your data. See Termination for how account closure and data export are handled.

Eligibility & Restricted Countries

Age restriction

Customers using the website who are minors, under the age of 18, shall not register as a User of the website and shall not transact on or use the website. By registering, you confirm that you are at least 18 years of age and have the legal capacity to enter into these Terms.

Sanctions and restricted jurisdictions

We will not trade with, or provide any services to, OFAC and sanctioned countries.

We do not accept registrations, transactions or cards issued in the following countries or currencies: Iran, Cuba, North Korea, Sudan, South Sudan, Ukraine, Syria, Russian Federation, Myanmar and Yemen. Attempted transactions from these jurisdictions will be declined, and any account found to be in breach of this section may be suspended without notice.

You are responsible for ensuring that your use of the Service is lawful in the country from which you access it.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to conduct any illegal activity or facilitate violations of law.
• Upload, transmit, or distribute malware, viruses, or harmful code.
• Attempt to gain unauthorised access to any part of the Service, other accounts, or related systems.
• Scrape, crawl, or extract data from the Service without our express written consent.
• Use the Service to send unsolicited communications (spam) to any person.
• Impersonate any person, business, or entity.
• Interfere with or disrupt the integrity, performance, or availability of the Service.
• Reverse engineer, decompile, or disassemble any portion of the Service.
• Resell or sublicense access to the Service without our prior written consent.
• Enter false, misleading, or third-party data without lawful authority to do so.

We reserve the right to investigate and take appropriate action, including account suspension or termination and referral to law enforcement, for any violations of this section.

User Content

"User Content" means all data, information, records, and files that you upload or enter into the Service, including client data, business records, and communications.

Your Ownership

You retain full ownership of your User Content. We do not claim any intellectual property rights over it.

License to Us

By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to store, process, and display your User Content solely to provide and operate the Service for you.

Your Responsibilities

• You are solely responsible for the accuracy, legality, and appropriateness of your User Content.
• When managing client data through Nadira, you must comply with applicable data protection laws (including the Nigeria Data Protection Act (NDPA) and UAE data regulations).
• You must have obtained all necessary consents from your clients for their data to be processed through our platform.

Intellectual Property

The Nadira platform, including its design, software, logos, trademarks, and all content created by GigaNet IT, is the exclusive intellectual property of GigaNet IT and is protected by copyright, trademark, and other applicable laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of our Service or its content without our prior written consent.

Third-Party Services

The Service integrates with third-party platforms including our licensed payment gateway partners and acquiring banks, communication services (WhatsApp Business via Meta), and cloud infrastructure providers. These integrations are governed by the third parties' own terms of service and privacy policies.

We are not responsible for the conduct, content, or practices of any third-party services. Your use of such services is at your own risk and subject to their respective terms.

Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Guarantees that the Service will be uninterrupted, error-free, or free from viruses or harmful components.
• Accuracy, reliability, or completeness of any information provided through the Service.

GigaNet IT does not provide financial, legal, or professional advice through the Service. Any business decisions made based on data or features within Nadira are made at your sole discretion and risk.

Limitation of Liability

To the maximum extent permitted by applicable law, GigaNet IT and its directors, employees, agents, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or business opportunities.
• Damages resulting from unauthorised access to or alteration of your data.
• Any matter beyond our reasonable control.

Our total aggregate liability to you for any claims arising from or related to these Terms or the Service shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless GigaNet IT, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service in violation of these Terms.
• Your User Content or the data you manage through the platform.
• Your violation of any applicable law or the rights of a third party.

Termination

By You

You may close your account at any time through your account settings or by contacting us. Upon closure, your access to the Service will end at the conclusion of your current billing period.

By Us

We may suspend or terminate your access to the Service immediately and without prior notice if:

• You breach any provision of these Terms.
• We are required to do so by law or regulatory directive.
• Your account shows signs of fraudulent or abusive activity.
• Continued provision of the Service to you would expose us to legal risk.

Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will provide a 30-day window for you to export your User Content after which it will be deleted in accordance with our Privacy Policy and applicable data retention laws.

Governing Law, Domicile & Dispute Resolution

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Any dispute arising out of or relating to these Terms or the Service shall first be addressed through good-faith negotiation. If it remains unresolved after 30 days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. For significant changes, we will also send an in-app notification or email at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service before the effective date.

Contact Us

For questions about these Terms, account issues, or legal matters, please reach out to us: